Politique d’expédition

Thank you for shopping with Roseybloom Boutique! We aim to make your experience seamless and stress-free. Below you’ll find details on order processing times, shipping options, and estimated delivery times.

Order Processing & Dispatch

All orders are processed and dispatched within 1–3 business days, except for mala orders, which require 3–5 business days.

During busy periods or sales events, processing times may be slightly longer. We will notify you of any delays as soon as possible.

Once your order has shipped, you will receive a confirmation email with tracking details (if applicable to your selected shipping method).

Free Shipping

Free standard shipping on malas and orders over $199 within Australia.

Shipping Information & Estimated Delivery Time

All items are shipped from Casula, Sydney, NSW, Australia via Australia Post. The following shipping methods are available at checkout.

Shipping rates are calculated at checkout based on your location and selected shipping method. Free tracked shipping is automatically applied where eligible.

Domestic Shipping (Australia)

  • Standard Delivery: 3-7 business days
  • Express Delivery: 1-3 business days
  • Note: Delivery times may be longer for Western Australia (WA), Northern Territory (NT), and rural or remote areas

International Shipping (Outside Australia)

  • All international orders are shipped via Australia Post. Once your parcel arrives in your country, it will be handed over to your local postal service for delivery.
  • Standard Delivery:
    • NZ: 5-10 business days
    • Asia, US, Canada, and the UK: 10-15 business days
    • Other international destinations: 15-20 business days
  • Express Delivery:
    • NZ: 3-5 business days
    • Asia, US, Canada, and the UK: 5-10 business days
    • Other International Destinations: 10-15 business days
  • Customs, Duties & Taxes: Roseybloom Boutique is not responsible for customs duties or import taxes on international orders. US tariffs are covered by Roseybloom Boutique where applicable. All other local taxes or import charges remain the customer’s responsibility.

Incorrect Shipping Addresses and Refused Deliveries

We make every effort to validate the shipping address provided at checkout to ensure it is recognised as a valid address by Australia Post. If we are unable to validate the address, we will contact the customer to request an updated address. If we cannot obtain a valid address, the order will be cancelled, and a refund will be issued.

Roseybloom Boutique is not responsible for incorrect shipping addresses provided by the customer, nor for packages that cannot be recovered due to such errors.

Damaged Shipments

We take care to carefully package your items to ensure safe transit. However, in the event that your order arrives damaged, Roseybloom Boutique is not liable for any products damaged during shipping. If you receive damaged items (and your order was shipped with tracking), please file a claim with the shipping carrier. Be sure to save all packaging materials and damaged goods before filing the claim.

Damaged items cannot be claimed with the shipping carrier if the item was shipped without tracking. For peace of mind, we recommend using a tracked delivery method.

Missing or Stolen Shipments

If you haven’t received your order, but the shipping carrier has reported it as delivered (and the order was shipped with tracking), please contact us as soon as possible at info@roseybloomboutique.com. We will file a claim with the shipping carrier, and local law enforcement may be involved in the investigation.

Once the investigation is complete, we will either replace or refund your order. Please allow up to 21 days for the investigation process.

Roseybloom Boutique is not responsible for replacing or refunding orders shipped without tracking. For peace of mind, we recommend using a tracked delivery method.

Shipping Fees Refunds

Shipping frees are non-refundable, unless the item is faulty. Please refer to our Returns & Refund Policy for more details.

If you have any questions, feel free to contact us at info@roseybloomboutique.com.

Thank you for your support! 🌸✨