Câu hỏi thường gặp

1. How long does dispatch and delivery take?

All orders are processed and dispatched within 1-3 business days, except for mala orders, which require 2-4 business days.

During busy periods or sales events, processing times may be slightly longer. We will notify you as soon as possible if there are any delays.

Delivery times depend on your location and the shipping method selected. Once dispatched, you will receive a shipping confirmation email with tracking information (if applicable) so you can monitor your parcel during transit until delivery.

2. Do you offer express shipping and tracking?

Yes, Express shipping upgrades are available for domestic and international orders at an additional cost. Shipping options can be viewed during checkout by clicking the shipping method dropdown arrow. All Express shipping options include tracking.

Please note that selecting Express shipping only reduces the delivery time and does not change the dispatch time. If you need your order dispatched sooner, please contact us before purchasing, and we will try our best to accommodate your request when possible.

3. Do you accept exchanges and refunds?

Yes, we accept exchanges and refunds. Please refer to our Return & Refund Policy for full details.

4. Will I need to pay import tariffs, customs duties, VAT, or GST on my order?

For customers in the United States, current US import tariff charges are prepaid by us through Australia Post before shipping, so nothing should be due upon delivery.

For customers in the United Kingdom, Europe, and other countries where VAT applies, applicable taxes may be collected at checkout depending on your location, so additional VAT charges may not be payable upon delivery.

For customers in Australia, the listed price includes GST, so no additional GST or tax charges apply upon delivery.

Please note that customs regulations may vary by country, and any import fees or taxes not collected at checkout remain the buyer’s responsibility.

5. Do you combine shipping?

Yes, combined shipping is available for multiple items purchased in the same order and shipped to the same address. Shipping costs are calculated based on the total package weight and destination.

For orders containing 2 items, the default shipping cost automatically includes combined shipping savings. If you are purchasing more than 2 items, please contact us before placing your order and we can check the final package weight to see whether shipping can be combined further.

If you have already placed separate orders shipping to the same address, please contact us as we may still be able to combine shipping after the orders have been received and refund any excess shipping payment.

6. What does made to order mean?

Made to order means your item is handcrafted after purchase rather than pre-made in bulk. Please allow the stated processing time for your order to be carefully made before dispatch.

All of our jewellery and accessories, including gemstone malas, bracelets, necklaces, earrings, keyrings, bookmarks, bag charms, and hanging decorations, are made to order.

7. How do I measure my wrist size for bracelets?

Measure your wrist with a measuring tape, or use a strip of paper, mark where it meets, then measure it against a ruler.

Please refer to the sizing guide photo included in each bracelet listing for detailed instructions and fit recommendations.

8. Are your gemstones natural?

Yes, all gemstone and wood jewellery and accessories, including gemstone carvings and crystals sold in our shop, are genuine, natural, undyed, and untreated unless otherwise stated.

Some gemstones may be polished, waxed, or stabilised with epoxy (commonly used for natural turquoise products) to improve durability and surface finish.

Due to their natural formation, each gemstone is unique and may contain small inclusions, variations, or natural markings.

Please refer to our gemstone guide for more information about gemstone grading and properties.

9. What is a mala and how is it used?

A mala is a strand of beads used in meditation and prayer practices by Hindus, Buddhists, and yoga practitioners. Traditional malas contain 108 counting beads, along with a guru bead and a tassel, although some modern designs may feature a pendant instead. Some designs also include marker beads to support mantra repetition, breath awareness, and intention setting. We offer tassel, pendant, and knotted mala styles. 

Malas are used to count mantras, prayers, or breaths during meditation, a practice known as japa. They are also worn as meaningful spiritual jewellery and intention reminders for focus, grounding, and inner peace.

For quicker daily practice, malas are also available in 27 beads (often called a quarter mala). Counting it four times completes one full 108-bead cycle. For shorter, more focused meditation sessions, they are also available in 54 beads (known as a half mala). Counting it twice equals 108.

10. What are essential oil diffuser jewellery and accessories?

Essential oil diffuser jewellery and accessories are designed to absorb and slowly diffuse essential oils throughout the day. They are commonly made using porous materials such as lava stone, which can absorb small amounts of essential oil.

To use, apply 1-2 drops of essential oil onto the lava stone beads and allow the oil to absorb before wearing or using. Reapply as needed once the scent fades.

11. What materials and metals do you use in your jewellery and accessories?

We use a variety of carefully selected materials and metals in our handmade jewellery, malas, and accessories, chosen for durability, appearance, and affordability.

Materials

  • Gemstones: Gemstones are natural minerals formed within the earth. Each stone is unique with natural variations and markings. We only use natural, undyed, and untreated gemstones to preserve their natural beauty and energy. Please refer to our gemstone guide for more information about gemstone grading and properties
  • Cultured Freshwater Pearls: Cultured Freshwater Pearls are formed in freshwater mussels through a controlled process where a small tissue graft stimulates nacre production, forming the pearl naturally inside the mussel. Unlike natural pearls, which form without human intervention and are rare and expensive, cultured pearls are farmed, making them more widely available and affordable. We only use high-quality cultured freshwater pearls with high lustre, minimal blemishes, and natural colour variations
  • White Sandalwood and Red Sandalwood: White Sandalwood and Red Sandalwood are natural woods used in malas. White Sandalwood has a calming woody scent, while Red Sandalwood is known for its rich red colour. We use only natural, undyed wood
  • Rudraksha Seeds: Rudraksha seeds are natural seeds used in meditation and mala making, each with unique texture and markings.
  • Ebony Wood: Ebony wood is a dense natural wood with a deep dark colour and smooth finish. We use only natural, undyed ebony wood 
  • Stretch Cord: Stretch cord is a strong elastic cord used in bracelets, necklaces, and anklets. We use high-quality crystal stretch cord made in Korea that is latex-free, highly flexible, and returns to shape after stretching
  • 49 Strand Stainless Steel Beading Wire: 49 strand stainless steel beading wire is the strongest and most flexible beading wire, made from multiple stainless steel strands coated with nylon. We use high-quality wire made in the United States and Japan
  •  Nylon Bead Cord: Nylon bead cord is a strong, flexible synthetic cord used for jewellery making, knotting, macramé, Kumihimo, and pearl stringing. We use high-quality cord made in Germany 
  •  Silk Thread: Silk thread is used for mala tassels and delicate jewellery work. We use 100% Japanese silk thread

Metals

  • 14K Gold Filled: 14K gold filled metal has a thick layer of real 14K gold bonded to a brass core, making it more durable and long-lasting than gold-plated metal
  • 14K Rose Gold Filled: 14K rose gold filled metal uses the same process as 14K gold filled but has a rose tone created by the alloy composition, usually containing copper
  • Sterling Silver (S925 Silver): Sterling Silver, also known as S925 Silver, contains 92.5% pure silver blended with other metals for strength. It may naturally tarnish but can be polished
  • Karen Hill Tribe Silver: Karen Hill Tribe Silver is handcrafted in Thailand and contains 97.5%–99% pure silver, giving a higher silver content and softer appearance than Sterling Silver
  • Silver Plated: Silver plated metal is a base metal coated with a thin layer of silver and should be kept away from moisture and chemicals to reduce tarnishing.
  • 304 Stainless Steel: 304 Stainless Steel is a durable, corrosion-resistant metal suitable for long-term jewellery use
  • 316L Surgical Stainless Steel: 316L Surgical Stainless Steel is a high-grade steel with strong corrosion resistance, commonly used in body jewellery and more resistant to moisture, tarnishing, and irritation than standard stainless steel